HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Update account settings in Outlook 2016/2019	3 years ago	7490
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	3 years ago	7336
Problem downloading messages via POP	3 years ago	5082
Certificate Domain Mismatch error when connecting to an HIS mail server	3 years ago	5245
Deleting a Certificate in Mac keychain access	3 years ago	14708
Trusting an updated certificate in Mac Mail or iPhone	3 years ago	6173
POP timing out: Not able to retrieve messages	3 years ago	2998
Unable to Verify Account Name or Password on Mac	3 years ago	35983
Not receiving new mail: email account is offline in Mac Mail app	3 years ago	23094
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	3 years ago	17583
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	3 years ago	25361
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	3 years ago	5035
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	3 years ago	3859
Plesk Panel: Email account or Plesk Admin password recovery	3 years ago	4697
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	6 years ago	10227
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	9 years ago	4374
Mac Mail: Subscribe to IMAP Email folders	9 years ago	6913
Deleting Email from RoundCube	10 years ago	7447

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