HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Plesk Panel: Email account or Plesk Admin password recovery	4 months ago	206
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	5 months ago	1609
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	1 year ago	846
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	2 years ago	14290
Not receiving new mail: email account is offline in Mac Mail app	2 years ago	933
Enabling Secure Connections in Outlook 2016/2019	2 years ago	1370
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	2 years ago	1042
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	3 years ago	1596
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	3 years ago	11548
Unable to Verify Account Name or Password on Mac	3 years ago	1550
Trusting an updated certificate in Mac Mail or iPhone	4 years ago	1773
Deleting a Certificate in Mac keychain access	4 years ago	1656
Certificate Domain Mismatch error when connecting to an HIS mail server	4 years ago	1603
Problem downloading messages via POP	4 years ago	1841
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	4 years ago	1936
Mac Mail: Subscribe to IMAP Email folders	5 years ago	3505
Deleting Email from RoundCube	5 years ago	3504

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