Support Center
  • knowledgebase
  • announcements
  • home
  • contact us
Search

Most Popular
Recently Added
Recently Updated
Troubleshooting
Top :: Email : Plesk Hosted Email accounts : Troubleshooting :
There are no subcategories.
Articles in Troubleshooting

Title Updated Views
Plesk Panel: Email account or Plesk Admin password recovery 1 month ago  1376
POP timing out: Not able to retrieve messages 2 months ago  172
Plesk-hosted domain or email: "Can't connect to server" or "connection time out" 2 years ago  2529
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder) 2 years ago  2788
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails 3 years ago  18080
Not receiving new mail: email account is offline in Mac Mail app 3 years ago  2052
Enabling Secure Connections in Outlook 2016/2019 3 years ago  2119
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers 4 years ago  1706
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019 4 years ago  2329
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365 4 years ago  12544
Unable to Verify Account Name or Password on Mac 4 years ago  9980
Trusting an updated certificate in Mac Mail or iPhone 5 years ago  2447
Deleting a Certificate in Mac keychain access 5 years ago  2329
Certificate Domain Mismatch error when connecting to an HIS mail server 5 years ago  2292
Problem downloading messages via POP 6 years ago  2503
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade 6 years ago  2519
Mac Mail: Subscribe to IMAP Email folders 6 years ago  4229
Deleting Email from RoundCube 7 years ago  4176
(Showing 1-18 of 18)
For news and system status updates, check: status.his.com
Open a ticket in our Support Center
For telephone support, call 301-255-0500 or 1-888-818-0500, option 2
HIS tech support hours: 24/7/365

Heller Information Services
30 West Gude Drive - Suite 220 Rockville, MD 20850-1161
Tel: 301-255-0500 fax: 301-637-3449 Toll-free: 1-888-818-0500
Email: support@his.com