HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Update account settings in Outlook 2016/2019	11 months ago	4330
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	11 months ago	4599
Problem downloading messages via POP	11 months ago	3452
Certificate Domain Mismatch error when connecting to an HIS mail server	11 months ago	3385
Deleting a Certificate in Mac keychain access	11 months ago	3768
Trusting an updated certificate in Mac Mail or iPhone	11 months ago	3582
POP timing out: Not able to retrieve messages	11 months ago	961
Unable to Verify Account Name or Password on Mac	11 months ago	24892
Not receiving new mail: email account is offline in Mac Mail app	11 months ago	7277
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	11 months ago	13362
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	11 months ago	20140
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	1 year ago	3046
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	1 year ago	2276
Plesk Panel: Email account or Plesk Admin password recovery	2 years ago	2116
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	4 years ago	4299
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	7 years ago	2959
Mac Mail: Subscribe to IMAP Email folders	8 years ago	4710
Deleting Email from RoundCube	8 years ago	4905

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