HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Update account settings in Outlook 2016/2019	1 year ago	4516
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	1 year ago	4732
Problem downloading messages via POP	1 year ago	3550
Certificate Domain Mismatch error when connecting to an HIS mail server	1 year ago	3492
Deleting a Certificate in Mac keychain access	1 year ago	4238
Trusting an updated certificate in Mac Mail or iPhone	1 year ago	3698
POP timing out: Not able to retrieve messages	1 year ago	1068
Unable to Verify Account Name or Password on Mac	1 year ago	25801
Not receiving new mail: email account is offline in Mac Mail app	1 year ago	8952
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	1 year ago	13487
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	1 year ago	20472
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	1 year ago	3146
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	1 year ago	2371
Plesk Panel: Email account or Plesk Admin password recovery	2 years ago	2241
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	4 years ago	4597
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	7 years ago	3049
Mac Mail: Subscribe to IMAP Email folders	8 years ago	4813
Deleting Email from RoundCube	8 years ago	5043

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