HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Update account settings in Outlook 2016/2019	2 years ago	6843
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	2 years ago	6842
Problem downloading messages via POP	2 years ago	4797
Certificate Domain Mismatch error when connecting to an HIS mail server	2 years ago	4823
Deleting a Certificate in Mac keychain access	2 years ago	11324
Trusting an updated certificate in Mac Mail or iPhone	2 years ago	5543
POP timing out: Not able to retrieve messages	2 years ago	2686
Unable to Verify Account Name or Password on Mac	2 years ago	33245
Not receiving new mail: email account is offline in Mac Mail app	2 years ago	19245
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	2 years ago	16017
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	2 years ago	24353
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	3 years ago	4655
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	3 years ago	3560
Plesk Panel: Email account or Plesk Admin password recovery	3 years ago	4153
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	5 years ago	8788
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	9 years ago	4116
Mac Mail: Subscribe to IMAP Email folders	9 years ago	6494
Deleting Email from RoundCube	9 years ago	6772

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