HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Update account settings in Outlook 2016/2019	2 years ago	5055
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	2 years ago	5206
Problem downloading messages via POP	2 years ago	3837
Certificate Domain Mismatch error when connecting to an HIS mail server	2 years ago	3770
Deleting a Certificate in Mac keychain access	2 years ago	5785
Trusting an updated certificate in Mac Mail or iPhone	2 years ago	4006
POP timing out: Not able to retrieve messages	2 years ago	1388
Unable to Verify Account Name or Password on Mac	2 years ago	28019
Not receiving new mail: email account is offline in Mac Mail app	2 years ago	12603
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	2 years ago	13901
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	2 years ago	21343
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	2 years ago	3461
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	2 years ago	2630
Plesk Panel: Email account or Plesk Admin password recovery	2 years ago	2659
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	5 years ago	5533
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	8 years ago	3274
Mac Mail: Subscribe to IMAP Email folders	8 years ago	5104
Deleting Email from RoundCube	9 years ago	5406

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