Knowledge Base

We are not offering 24/7 telephone support at this time, please open a Support Ticket

  • knowledgebase
  • announcements
Search

Most Popular
Recently Added
Recently Updated
Troubleshooting
Top :: Support : Email : Plesk Hosted Email accounts : Troubleshooting :
There are no subcategories.
Articles in Troubleshooting

Title Updated Views
Update account settings in Outlook 2016/2019 1 year ago  4879
Plesk-hosted domain or email: "Can't connect to server" or "connection time out" 1 year ago  5046
Problem downloading messages via POP 1 year ago  3746
Certificate Domain Mismatch error when connecting to an HIS mail server 1 year ago  3680
Deleting a Certificate in Mac keychain access 1 year ago  5326
Trusting an updated certificate in Mac Mail or iPhone 1 year ago  3894
POP timing out: Not able to retrieve messages 1 year ago  1280
Unable to Verify Account Name or Password on Mac 1 year ago  27417
Not receiving new mail: email account is offline in Mac Mail app 1 year ago  11800
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365 1 year ago  13765
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails 1 year ago  21083
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019 2 years ago  3350
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers 2 years ago  2552
Plesk Panel: Email account or Plesk Admin password recovery 2 years ago  2506
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder) 4 years ago  5264
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade 8 years ago  3192
Mac Mail: Subscribe to IMAP Email folders 8 years ago  4969
Deleting Email from RoundCube 8 years ago  5283
(Showing 1-18 of 18)

For news and system status updates, check: status.his.com

Check our Knowledge Base for How-To tips and answers to common questions.

We are not offering 24/7 telephone support at this time, please open a Support Ticket