HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Plesk: Using an external email address for password recovery	2 months ago	116
Plesk Panel: Email account or Plesk Admin password recovery	9 months ago	506
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	10 months ago	1837
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	2 years ago	1281
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	2 years ago	15815
Not receiving new mail: email account is offline in Mac Mail app	2 years ago	1145
Enabling Secure Connections in Outlook 2016/2019	2 years ago	1546
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	3 years ago	1188
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	3 years ago	1789
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	3 years ago	11771
Unable to Verify Account Name or Password on Mac	3 years ago	2035
Trusting an updated certificate in Mac Mail or iPhone	4 years ago	1919
Deleting a Certificate in Mac keychain access	4 years ago	1807
Certificate Domain Mismatch error when connecting to an HIS mail server	4 years ago	1748
Problem downloading messages via POP	5 years ago	1980
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	5 years ago	2052
Mac Mail: Subscribe to IMAP Email folders	5 years ago	3654
Deleting Email from RoundCube	6 years ago	3666

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