HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Plesk Panel: Email account or Plesk Admin password recovery	1 month ago	1376
POP timing out: Not able to retrieve messages	2 months ago	172
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	2 years ago	2529
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	2 years ago	2788
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	3 years ago	18080
Not receiving new mail: email account is offline in Mac Mail app	3 years ago	2052
Enabling Secure Connections in Outlook 2016/2019	3 years ago	2119
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	4 years ago	1706
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	4 years ago	2329
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	4 years ago	12544
Unable to Verify Account Name or Password on Mac	4 years ago	9980
Trusting an updated certificate in Mac Mail or iPhone	5 years ago	2447
Deleting a Certificate in Mac keychain access	5 years ago	2329
Certificate Domain Mismatch error when connecting to an HIS mail server	5 years ago	2292
Problem downloading messages via POP	6 years ago	2503
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	6 years ago	2519
Mac Mail: Subscribe to IMAP Email folders	6 years ago	4229
Deleting Email from RoundCube	7 years ago	4176

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