HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Update account settings in Outlook 2016/2019	3 years ago	6963
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	3 years ago	6976
Problem downloading messages via POP	3 years ago	4872
Certificate Domain Mismatch error when connecting to an HIS mail server	3 years ago	4892
Deleting a Certificate in Mac keychain access	3 years ago	12327
Trusting an updated certificate in Mac Mail or iPhone	3 years ago	5661
POP timing out: Not able to retrieve messages	3 years ago	2776
Unable to Verify Account Name or Password on Mac	3 years ago	33764
Not receiving new mail: email account is offline in Mac Mail app	3 years ago	20623
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	3 years ago	16503
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	3 years ago	24561
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	3 years ago	4762
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	3 years ago	3626
Plesk Panel: Email account or Plesk Admin password recovery	3 years ago	4266
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	5 years ago	9046
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	9 years ago	4173
Mac Mail: Subscribe to IMAP Email folders	9 years ago	6576
Deleting Email from RoundCube	10 years ago	6966

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