HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Plesk: Using an external email address for password recovery	9 months ago	599
Plesk Panel: Email account or Plesk Admin password recovery	1 year ago	1036
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	1 year ago	2311
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	2 years ago	2008
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	3 years ago	17199
Not receiving new mail: email account is offline in Mac Mail app	3 years ago	1606
Enabling Secure Connections in Outlook 2016/2019	3 years ago	1913
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	3 years ago	1515
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	4 years ago	2119
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	4 years ago	12260
Unable to Verify Account Name or Password on Mac	4 years ago	3123
Trusting an updated certificate in Mac Mail or iPhone	5 years ago	2246
Deleting a Certificate in Mac keychain access	5 years ago	2135
Certificate Domain Mismatch error when connecting to an HIS mail server	5 years ago	2081
Problem downloading messages via POP	5 years ago	2306
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	5 years ago	2337
Mac Mail: Subscribe to IMAP Email folders	6 years ago	4018
Deleting Email from RoundCube	6 years ago	3976

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