HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Update account settings in Outlook 2016/2019	2 years ago	6553
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	2 years ago	6621
Problem downloading messages via POP	2 years ago	4660
Certificate Domain Mismatch error when connecting to an HIS mail server	2 years ago	4674
Deleting a Certificate in Mac keychain access	2 years ago	9916
Trusting an updated certificate in Mac Mail or iPhone	2 years ago	5278
POP timing out: Not able to retrieve messages	2 years ago	2524
Unable to Verify Account Name or Password on Mac	2 years ago	32510
Not receiving new mail: email account is offline in Mac Mail app	2 years ago	17795
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	2 years ago	15592
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	2 years ago	23839
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	3 years ago	4467
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	3 years ago	3440
Plesk Panel: Email account or Plesk Admin password recovery	3 years ago	3921
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	5 years ago	8219
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	9 years ago	3969
Mac Mail: Subscribe to IMAP Email folders	9 years ago	6311
Deleting Email from RoundCube	9 years ago	6488

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