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Problem downloading messages via POP

If you are using POP to retrieve your mail, sometimes a big message will make your email app time out while trying to download it.

Try this:

  • Close the Mail program on your Computer.
  • Open a Browser and Logon to your webmail, using your email address as username and your email password
  • Check the messages sizes. A few MB should be OK, but anything bigger than 15-20 MB might cause a problem.
  • Open the message and download the attachment onto your computer.
  • Delete the message in webmail.
  • Open the Mail app on your computer and try to download your mail again.

Repeat as needed.


Properties ID: 000494   Views: 1938   Updated: 5 years ago
Filed under:
Email » Troubleshooting
Email » Plesk Hosted Email accounts » Troubleshooting
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Tel: 301-255-0500 fax: 301-637-3449 Toll-free: 1-888-818-0500
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