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Plesk-hosted domain or email: "Can't connect to server" or "connection time out"

If suddenly you notice that you can not connect to your HIS Plesk-hosted domain or email:
Your home or office Wifi IP address may have been temporarily blocked in our firewall for too many repeated failed logins.

Fix:

Please check your IP Address from the computer having trouble connecting to our server:

  • Open your favorite Browser
  • Go to http://www.whatsmyip.org/
  • Copy the IP Address shown in your reply to your support ticket.

After that:
If you are seeing any error messages from one of the devices you are using to check your email, please fix it ASAP by entering the correct password for your account
or from a device you don't use anymore for checking mail, remove the account from the device Mail App.

If you don't do that, our firewall will detect those repeated failed logins as an attack and your IP address will be blocked again.


Properties ID: 000531   Views: 1837   Updated: 10 months ago
Filed under:
Email » Troubleshooting
Email » Plesk Hosted Email accounts » Troubleshooting
Plesk Control Panel » Plesk Onyx
For news and system status updates, check: status.his.com
Open a ticket in our Support Center
For telephone support, call 301-255-0500 or 1-888-818-0500, option 2
HIS tech support hours: 24/7/365

Heller Information Services
30 West Gude Drive - Suite 220 Rockville, MD 20850-1161
Tel: 301-255-0500 fax: 301-637-3449 Toll-free: 1-888-818-0500
Email: support@his.com