HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Update account settings in Outlook 2016/2019	1 year ago	4977
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	1 year ago	5136
Problem downloading messages via POP	1 year ago	3795
Certificate Domain Mismatch error when connecting to an HIS mail server	1 year ago	3724
Deleting a Certificate in Mac keychain access	1 year ago	5591
Trusting an updated certificate in Mac Mail or iPhone	1 year ago	3957
POP timing out: Not able to retrieve messages	1 year ago	1332
Unable to Verify Account Name or Password on Mac	1 year ago	27789
Not receiving new mail: email account is offline in Mac Mail app	1 year ago	12234
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	1 year ago	13838
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	1 year ago	21209
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	2 years ago	3403
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	2 years ago	2597
Plesk Panel: Email account or Plesk Admin password recovery	2 years ago	2600
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	4 years ago	5398
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	8 years ago	3234
Mac Mail: Subscribe to IMAP Email folders	8 years ago	5024
Deleting Email from RoundCube	8 years ago	5350

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