HIS Support Knowledgebase

Troubleshooting

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Title	Updated	Views
Update account settings in Outlook 2016/2019	3 years ago	7596
Plesk-hosted domain or email: "Can't connect to server" or "connection time out"	3 years ago	7380
Problem downloading messages via POP	3 years ago	5112
Certificate Domain Mismatch error when connecting to an HIS mail server	3 years ago	5281
Deleting a Certificate in Mac keychain access	3 years ago	15028
Trusting an updated certificate in Mac Mail or iPhone	3 years ago	6328
POP timing out: Not able to retrieve messages	3 years ago	3036
Unable to Verify Account Name or Password on Mac	3 years ago	36135
Not receiving new mail: email account is offline in Mac Mail app	3 years ago	23417
Troubleshooting IMAP Folders Issues with IMAP and Outlook 2013 some Outlook 2016/365	3 years ago	17680
Workaround for: Outlook 2016 Adding an Exchange Account: Log onto Exchange ActiveSync mail server fails	3 years ago	25501
Update your SMTP port, SSL settings and SMTP Authentication in Outlook 2013-2019	3 years ago	5093
Plesk: Troubleshooting customer IP address blocked from accessing services hosted on Plesk servers	3 years ago	3894
Plesk Panel: Email account or Plesk Admin password recovery	3 years ago	4787
Setting up the IMAP prefix path on iPhone/ipad (IMAP root folder)	6 years ago	10349
New Outlook Outgoing Server Settings SMTP authentication after server 2017 Plesk upgrade	9 years ago	4405
Mac Mail: Subscribe to IMAP Email folders	10 years ago	6953
Deleting Email from RoundCube	10 years ago	7531

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