HIS News and Status Announcements
spam.his.com links from quarantine email broken on some domains 3/11/2019 – Resolved
Update:  this has been resolved as of 11 AM EDT, 3/12/2019 Clicking the link in spam.his.com quarantine notifications in some Browsers (Chrome, Firefox) may take you to a temporary error page.  Logging in directly to https://spam.his.com works normally...
Phishing email – proceed with caution
Our multi-layer Barracuda spam/virus/malware filtering is very effective, but some bad things do slip through when the bad guys come up with new tricks and send email before the spam filters get updated. Here’s an example that came in today, clai...
Zimbra mail login issue 10/5/2018 – resolved
There was a problem this morning (Friday, 10/5/2018) with Zimbra mail logins (mail.his.com, dc.his.com, etc.) that caused logins from either webmail or regular email software to be extremely slow.  This was resolved around 10 AM.  We’re working w...
Zimbra mail servers upgrades
We are in the process of upgrading our Zimbra mail servers. The new Zimbra mail server will not support un-encrypted connections. If you are experiencing issues connection to the new server after the upgrade, see our articles under the Securing Email c...
AT&T Issue 7/8/2018 – resolved
An AT&T network issue that started at 3:34 AM EDT has been resolved.  This affected sites at our AT&T facility in Ashburn, VA intermittently until about 5:20 AM and was related to a maintenance event at AT&T.