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Using the headers of an email message to investigate a delay

In some cases, our support staff will ask you to send them the Internet headers of an email message. They provide invaluable information to trace a message in case there is an unexpected delay.

See our article: How To View received Email Headers

Copy and paste them for your own reference or in an e-mail to support@his.com,

or paste the headers through one of those email header analyzer and it will show you where the delay happened:
  • https://toolbox.googleapps.com/apps/messageheader/
  • http://mxtoolbox.com/EmailHeaders.aspx

Properties ID: 000045   Views: 6970   Updated: 8 years ago
Filed under:
Email » General
Email » Troubleshooting
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Heller Information Services
30 West Gude Drive - Suite 220 Rockville, MD 20850-1161
Tel: 301-255-0500 fax: 301-637-3449 Toll-free: 1-888-818-0500
Email: support@his.com