Using the headers of an email message to investigate a delay

In some cases, our support staff will ask you to send them the Internet headers of an email message. They provide invaluable information to trace a message in case there is an unexpected delay.

See our article: How To View received Email Headers

Copy and paste them for your own reference or in an e-mail to support@his.com,

or paste the headers through one of those email header analyzer and it will show you where the delay happened:

https://toolbox.googleapps.com/apps/messageheader/
http://mxtoolbox.com/EmailHeaders.aspx

Properties ID: 000045 Views: 6970 Updated: 8 years ago

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