Setting up iPhone/iPad Mail App to Sync with a Zimbra mailbox as an Exchange account

If your HIS-hosted Zimbra account supports Exchange Active Sync (EAS), you will be able to set it up as an Exchange account on your iPhone or iPad.
Note: this is only available on our Pro Email accounts.
Otherwise, set it up as an IMAP account.

Make sure you have all the information you need to set up your account. If you don't, contact HIS Support.

This information was provided when your email account was setup.

You will need to know:

• Your real name (e.g. J. Doe).
• Your full email address.
• Your password.
• Optional: The address of your Zimbra mail server: if you have an @his.com or @hers.com address : use "mail.his.com" or if you have your own domain like "domain.ext" use the format: "domain-ext.his.com"

Configuring Mail on the iPhone or iPad:

1. From the Home screen go to Settings > Apps > then select Mail.
2. Select Accounts, then "Mail Accounts".
3. Select Add Account
4. Select Microsoft Exchange Then enter:

• Email: Your full email address: i.e. username@domain.xxx
• Description : It will be automatically filled with "Exchange". You can change it if you like to your email address. i.e. Exchange: username@domain.xxx
• Tap Next

If you are using an @his.com email address, you are done.

If you are using another email address hosted on HIS.com Zimbra (including @hers.com), you will see a pop-up saying:
Can not verify Server Identity:
The identity of autodiscover.domain.xxx cannot be verified.
Review the certificate to continue_

On the pop-up "Can not verify Server Identity"

• Tap Details
• Check the certificate shown is *.his.com
• Tap on TRUST to trust the certificate
• TRUST the certificate
• Check the services you want to use with the account
• Tap Save

if you did not Trust the TLS certificate, you will have to enter all of your relevant email account details manually:

• Name: Your name as you want it to appear.
• Email: Your full email address: username@domain.
  
  
• Server: The address of your Zimbra email server: if you have an @his.com or @hers.com address : use "mail.his.com" or if you have your own domain like "domain.ext" use the format: "domain-ext.his.com"
• Domain: Leave blank, or enter your email address.
• Username: username@domain.xxx.
• Password: your email password.
• Description: It will be automatically filled with "Exchange". You can change it if you like to your email address.i.e. Exchange: username@domain.xxx
• Tap Next.
  

A list of settings will appear. Under Incoming Mail Server:

• Host Name: Enter the mail server name .It should look like: XXXX.his.com.
• User Name: Enter your full email address .It should look like: username@your-domain.xxx. .
• Password: Enter your email account password.

Under Outgoing Mail Server

• Repeat the same information.

Tap Next. Mail will attempt to connect to the server to verify the settings you entered.
After that you should see the Sync settings Slide to sync "Mail, Contacts, Calendars, Reminders". Tap Save. Mail Days to Sync: Leave to the default:1 week
Your account will now appear in the Mail or "Mail, Contacts, Calendars" section in your Settings. Your iPhone or iPad should now automatically send and receive email messages from your mailbox as well as sync to your Address Book and Calendar.

If you have problems sending mail
See: Enable SMTP Authentication for iPhone/iPad

* See

1. HIS recommended Email Port Numbers
2. Problem sending mail: Enable SMTP Authentication