I forgot my his.com/hers.com Zimbra email account password. What do I do to reset my password?

Here is what to do if you do not know or remember your current email password:

If you have added an alternate email address for recovery:

• Click on the Forgot Password link on the HIS Zimbra Web Client Login page.

• Click on the "Forgot Password" link under the sign-in Button.

• Enter your email address as username: jbaluss@his.com and lick on Next

• Click on "Request code" and wait a few minutes

• After a few minutes you should receive and email with the code at your recovery address.

• Enter the code on https://webmail.his.com, and click on Verify Code

At this point you will have a choice of

• "Continue Session": this will allow you to access your email without resetting the password.
  or
• "Reset Password".

If you want to reset your password:

• Click "Reset Password"
• Enter the new password and confirm it.
• Click on Submit

That is it.

Otherwise:

• Contact us and request a temporary password at: https://support.his.com/supp/contact (Click on Email Support).
  You MUST provide an alternate email address or a phone number where we can reach you.

• Once your password has been reset for you and you have been provided a temporary password, use this procedure: Changing his.com Email Account Password Using A Temporary Password