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I got some spam that made it past the Barracuda filters. How do I let Barracuda know?

If you get spam in your inbox that you think should have been quarantined or blocked, just forward it to spam@his.com - we will use it to tweak our filters.

It's very helpful when you do this - you might be among the first to get spam that's part of a new attack that uses a new technique to get around spam filters. Barracuda is very quick to respond, pushing new filter updates out three times per hour. Your reports help identify these attacks - the sooner you report spam, the better.

If you want to report SPAM to HIS, this this article.


Properties ID: 000320   Views: 4273   Updated: 1 year ago
Filed under:
SPAM and Virus Filter » Barracuda SPAM and Virus Firewall
For news and system status updates, check: status.his.com
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For telephone support, call 301-255-0500 or 1-888-818-0500, option 2
HIS tech support hours: 24/7/365

Heller Information Services
30 West Gude Drive - Suite 220 Rockville, MD 20850-1161
Tel: 301-255-0500 fax: 301-637-3449 Toll-free: 1-888-818-0500
Email: support@his.com